Dear Customer,
We are aware of the web display issues some customers are experiencing with their KS0 Ultra machines. While our technical team is working on a new firmware update to permanently resolve this problem, we recommend the following temporary solution:
Temporary Solution: Change IP Mode to Static IP
1. Access IP Settings:
– Go to the IP Settings page.
– Under IP configuration, change the Protocol to “Static”.
2. If Host Name, IP, Subnet Mask, Gateway, and DNS Server Are Not Empty:
– Directly enter a new static IP in the IP field and save.
3. If Host Name, IP, Subnet Mask, Gateway, and DNS Server Are Empty:
– Retrieve these details from another functioning machine (such as another KS0, KS0PRO, etc.).
– Copy the information into the respective fields.
– Enter a new static IP (ensure it does not conflict with other devices; temporarily turning off other machines can help) and save.
4. Ignore Any Errors on Reboot:
– The machine may show an error upon reboot; you can ignore this.
– The machine should now reboot with the static IP settings saved.
5. Verify WEB Interface Functionality:
– After the machine reboots, check if the web interface is displaying correctly.
– If it is, change the IP settings back to DHCP.
– The machine should now operate in DHCP mode with the web interface displaying correctly.
Our technical team is actively working on developing a new firmware to permanently fix this issue. We appreciate your patience and understanding in the meantime.
Thank you for your cooperation.
Best regards,
尊敬的客户:
我们知道一些客户在 KS0 Ultra机器上遇到了网页显示问题。虽然我们的技术团队正在进行新的固件更新以永久解决此问题，但我们建议使用以下临时解决方案:
临时解决方案：将IP模式改为静态IP
1. 访问IP设置：
-转到IP设置页面。
-在IP配置下，将协议更改为“静态”。
2. 如果主机名、IP、子网掩码、网关和DNS服务器不为空：
-直接在IP栏位输入一个新的静态IP，然后储存。
3. 如果主机名、IP、子网掩码、网关和DNS服务器为空：
-从另一台运行中的计算机（例如另一台 KS0、 KS0 PRO等）检索这些详细信息。
-将信息复制到相应的字段中。
输入一个新的静态IP（确保它不与其他设备冲突；暂时关闭其他机器会有帮助）并保存。
4.在重新启动时忽略任何错误:
-计算机在重新启动时可能显示错误；您可以忽略此错误。
-机器现在应该重新启动与静态IP设置保存。
5. 验证WEB界面功能:
-机器重新启动后，检查网页界面是否显示正确。
-如果是，更改IP设置回DHCP。
-机器现在应该在DHCP模式下运行，Web界面显示正确。
我们的技术团队正在积极开发一种新的固件来永久性地解决这个问题。在此期间，我们感谢您的耐心和理解。
谢谢你的合作。
致以最诚挚的问候，
